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Having Trouble Viewing Adobe PDF Files?

When you install an Acrobat product on a system that includes a browser, you automatically configure the browser to open PDF files within the browser window. Acrobat installs ActiveX plug-in files that allow you to use Internet Explorer (IE) or AOL to open PDF files. If Acrobat is installed, but PDF files don't open in the browser window, work through the following steps to configure the browser:

Windows Users:

Configuring the browser to open PDF files within the browser window

1. Make sure that the system meets the requirements for the Acrobat product you use. For a list of system requirements, refer to the following resources:

• Acrobat 6.0 Professional: See Adobe's Web site at www.adobe.com/products/acrobatpro/systemreqs.html.
• Acrobat 6.0 Standard: See Adobe's Web site at www.adobe.com/products/acrobatstd/systemreqs.html.
• Adobe Reader 6.0: See Adobe's Web site at www.adobe.com/products/acrobat/acrrsystemreqs.html.
• Acrobat 5.x or Acrobat Reader 5.x: See the ReadMe file included with the application.

2. Make sure that the ActiveX plug-in is in the correct location:

• Acrobat 6.0: Program Files/Adobe/Acrobat 6.0/Acrobat/ActiveX folder
• Adobe Reader 6.0: Program Files/Adobe/Acrobat 6.0/Reader/ActiveX folder
• Acrobat 5.x: Program Files/Adobe/Acrobat 5.0/Acrobat/ActiveX folder
• Adobe Reader 5.x: Program Files/Adobe/Acrobat 5.0 /Reader/ActiveX folder

3. Use a supported version of the browser:

• Acrobat 6.0 and Adobe Reader 6.0 support IE 5.1-6.1 and AOL 6.0-8.0.
• Acrobat 5.0 and Acrobat Reader 5.0 support IE 4.0-5.0 and AOL 6.x (Windows 2000, Me, 98, or 95) or AOL 5.x (Windows NT).

4. Restart Windows to make sure that IE or AOL is accessing the most current Windows registry information.
5. Reinstall Acrobat or Acrobat Reader to make sure that the correct plug-in information is added to the Windows registry.
6. If you have an older version of Acrobat or Adobe Reader installed on the system, remove it. For instructions about removing Acrobat products, see Related Records in this document.

Configuring the browser to open PDF files in an Acrobat window

If you want the browser to open PDF files in a separate Acrobat window, configure the browser to use Acrobat or Adobe Reader as a helper application. Then, when you select a PDF file in IE or AOL, the browser opens the PDF file in an Acrobat window instead of the browser window.

To configure the browser to use Acrobat 6.0 or Adobe Reader 6.0 to open PDF files:

1. Exit from IE or AOL.
2. Start Acrobat or Adobe Reader.
3. Choose Edit > Preferences.
4. Select Internet in the list on the left.
5. Deselect Display PDF in Browser, and click OK.
6. Restart IE or AOL.

To configure the browser to use Acrobat 5.x or Acrobat Reader 5.x to open PDF files:

1. Exit from IE or AOL.
2. Start Acrobat or Acrobat Reader.
3. Choose Edit > Preferences > General.
4. In the Options section, deselect Display PDF in Browser.
5. Click OK, and then exit from Acrobat or Acrobat Reader.
6. Restart IE or AOL.

Note: The next time you select a link to a PDF file, the browser may prompt you to open or save the file. If you choose to open the file, the browser opens the file in the helper application that you specified. If you choose to save the file, the browser downloads the file to the hard disk.

For more information about the general preferences in Acrobat or Acrobat Reader, refer to the Acrobat Help.

Downloading a PDF file to your hard drive

You can download a PDF file to the hard drive from a Web page's link. Downloading PDF files doesn't require the ActiveX plug-in file to be installed. (If you want to open and view the PDF file after downloading it, you must have Acrobat, Adobe Reader, or Acrobat Reader installed.)

To download a PDF file from a link:

1. Right-click the link to a PDF file, and then choose Save Target As from the pop-up menu.
2. In the Save As dialog box, select a location on your hard drive, and then click Save.

Mac Users:

Configuring Internet Explorer to Use Adobe Reader or Acrobat as a Helper Application

If you configure IE to use Adobe Reader or Acrobat as a helper application, IE starts the application and displays the PDF files within the Adobe Reader or Acrobat window.

To configure IE to use Adobe Reader or Acrobat as a helper application:

1. Start IE, and choose Explorer > Preferences.
2. Under Receiving Files, click File Helpers.
3. In the File Helper Settings pane, select Portable Document Format, click Change, and then click OK.
4. If Portable Document Format isn't listed, click Add, and then proceed with the following steps:
   1. In the File Type text box, type PDF and type a space after the "F."
   2. In the Creator text box, type CARO
   3. In the Encoding section, select the following options:
      • Select Binary
      • Use For Incoming
      • Use For Outgoing
5. In the Download Destination section, choose the location in which to save PDF files from the Download menu.
6. In the Handling Section, choose View with Application from the How to Handle menu.
7. If the Acrobat product name doesn't appear next to Application, click Browse, select the Acrobat application file, and then click Open.
8. Click OK.
9. Restart Internet Explorer.

Downloading a PDF File to Your Hard Disk

You can download a PDF file to your hard disk rather than opening it from within IE. After you download a PDF file to your hard disk, you can copy text in the file, distribute the file, or save it to another disk.

To download a PDF file from a link:

1. Control-click the link to a PDF file, and choose Download Link To Disk from the context menu.
2. In the Save As dialog box, specify a location on the hard disk, and then click Save.