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Live Traffic Camera Help Information


Recently installed the latest Java update and now can't play any videos? Watch this Video for a work around. Step-by-Step Guide (PDF).


Please take the time to read through this help section. The help section was designed to help you if you have trouble viewing the live video from our traffic cameras. There are certain things that must be in place in order for the video to display in your web browser.

How do I enable Java in my Web Browser?

Internet Explorer 6, 7 & 8

  1. Click Tools" > "Manage Add-Ons"
  2. In the drop down box select "All Add-Ons"
  3. Enable items listed under (Not verified) Sun Microsystems, Inc. and/or Sun Microsystems, Inc.

Internet Explorer 4.x & Up

  1. Click "Tools" > "Internet Options"
  2. Select the Advanced Tab, and scroll down to "Java (Sun)"
  3. Check the box next to the Java version
  4. Next, select the Security Tab, and select the "Custom Level" button
  5. Scroll down to "Scripting of Java applets"
  6. Make sure the "Enable" radio button is checked
  7. Click OK to save your preference.

Firefox 2 and up

  1. Start Mozilla Firefox browser or restart it if it is already running.
  2. Select Tools > Options
  3. Dialog box: Content
  4. Select Enable Java and Enable Javascript

Safari

  1. Choose Edit > Preferences
  2. Click Security
  3. Make sure these checkboxes are selected: Enable Plug-ins, Enable Java, and Enable JavaScript.

Other Java Resources

How do I test whether Java is working on my computer?

JavaScript Compatibility Test

Java Tester - What Version of Java Are You Running?

Can I See Java? - http://www.bodo.com/javame.htmTest your browser

Java Technology Help - Installing Java

Java Technology FAQ


If after reading through this section you are still encountering problems viewing our cameras, please use our user-friendly camera feedback form.  This form will send us crucial diagnostic information on the operating system, browser type and versions you are using to aid us in investigating the problem.  Please enter the following information:

  • your name
  • proper e-mail address (If you do not enter your proper e-mail address, we cannot help you because we will not be able to respond to you!)
  • description of problem (please be specific and include camera locations)

When you have completed the form, press 'Submit'.  We appreciate the opportunity to help and apologize for any inconvenience.

Access the feedback form

AT THE OFFICE?
Are you accessing the web from work but cannot view video from the traffic cameras? There could be settings behind the corporate firewall or proxy server that prevent the camera video from being displayed on your desktop.

Find Out More

Microsoft VM for Java is no longer supported as of December 2007. Microsoft and Sun Microsystems came to an agreement that extended Microsoft's support of the VM to allow users to transition to the Sun Java..

We would recommend that you install the latest version of Sun Java for Windows. After the latest version of Java is installed, then open IE, go to Tools, Internet Options, and click on the Advanced Tab. Scroll down until you see a Section Java (Sun) and make sure the check box underneath is "checked". Then "uncheck" everything that is under the section called Microsoft VM. This will ensure that you are using only the Java (Sun) Version.
 
Last Updated: Wednesday, 23-Apr-2014 14:56:31 Eastern Daylight Time
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