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LIVE TRAFFIC CAMERA HELP INFORMATION
| Frequently Asked Questions: If you're not getting the video, the
answer may be here |
Camera
Help Home |
- There's no video at all - just a gray box.
- You may not have Java installed on your computer.
- A proxy server or firewall might be present and certain security settings may
be preventing the video from displaying. This happens most commonly in
a business office or corporate setting.
- Your connection speed is too slow for the option you've chosen.
- Depending on the weather and the time of day or season, high user
volume could slow down video display.
- The camera may be down and should be reported.
- Your web browser is not compatible with our traffic camera software.
(Click here to go to the checklist to diagnose the
problem)
- I have to wait a long time for the video to display - sometimes up to a minute or more. Why?
- Your connection speed is too slow for the option you've chosen.
- Depending on the weather and the time of day or season, high
user volume could slow down video display.
- If your computer is old, the speed of your CPU(processor) may factor in to how quickly video displays
in your browser.
- Not all the cameras are working.
- The camera may be broken or temporarily offline. This could be due to a problem with the camera or
problems outside our control (power outage in the area of the camera, traffic accident involving
the pole where the camera resides, extreme weather conditions, etc.). Cameras that are down
usually do not show a gray box, rather a text message stating the camera is temporarily unavailable. If
you see this message, please report it using our feedback
form.
- There's a camera missing from the list that used to be there.
- Cameras that are broken, down for repairs, or are being physically replaced and are not transmitting video
via the web are taken off our camera list on the website. Once the camera is back in operation,
it is added back to the list. This measure is done to help ease the frustration level of the
web visitor who hopes to see live camera video from our website.
- I use AOL and I can't view the cameras. Where do I go to check my browser settings?
- AOL is a unique entity in the Internet Community. They have a hybrid browser that is partially customized
and is quite unique in and of itself. We highly recommend that AOL users download a browser
to be used outside AOL. Any web browser (Internet Explorer, Netscape, Firefox, etc) will do. Once
you choose your browser, download and install it to your PC. To access the internet using
your new browser, dial in to AOL as you normally would. Then, instead of surfing the net using
the internal AOL browser, minimize the AOL screen and launch your new browser. When attempting
to view our cameras, make sure that you have all the proper settings in place. Click here
for more information on browser settings.
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Still encountering viewing problems? Please
click here for further assistance. (This is only to report problems viewing cameras.
For other contact info, please visit the 'Contact Us' link at the top of our web pages.)
On the resulting camera feedback page, please enter your name, proper e-mail address, and description of problem (please
be specific and include camera locations) then press 'Submit'. If you do not enter your proper
e-mail address, we cannot help you because we will not be able to respond to you!
This page will send us the diagnostic information on the operating system, browser type and versions you
are using to aid us in investigating the problem. We appreciate the opportunity to help and apologize for any inconvenience.
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Last Updated: Wednesday, 18-Jul-2007 13:40:34 Eastern Daylight Time
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