1. Do you have Java installed on your computer?
2. If you use Internet Explorer, are your browser security settings properly set?
3. Do you have a firewall in place on your PC for security?
4. Are you accessing the Internet from a business office?
   • Click here if yes.
5. You should be using one of the three following browsers:
   • Microsoft Internet Explorer versions 5.0 and higher
   • Firefox 1.0 and higher
6. If using a dial-up connection, your connection speed should be at least 28.8.
7. Check to be sure you have not been disconnected from the Internet.
8. Frequently Asked Questions (FAQs)

Java:

Java is a computer language in which the programming translates the video feed from the cameras into images that display in your web browser.  Your computer has to have Java installed in order for the translation to happen.  Unless you have Java installed, you will not be able to view the camera images.  If you're not sure if you have Java installed, first click here.  You can should also check the following settings in your browser:  

Internet Explorer 5.0, 6.0, 7.0

Click on "Tools" on the web browser menu bar. Select "Internet Options," then click on the "Advanced" tab to see the screen pictured below. Make sure your settings are exactly as they appear in the image below.

Use this setting for Sun Java (recommended)	Use this setting for Microsoft VM (Java)
Be sure you only have one of these options checked. If both are checked, you may not be able to view the cameras.

NOTE If you do not see the Java (Sun) section in the advanced section of your Internet Options, you probably do not have Java installed on your computer.  Java is essential for the camera images to display. To verify that you have Java installed, click here.  If the test indicates that you do not have Java installed, please go to http://www.java.com/en/download/manual.jsp and select the proper download for your MAC or Windows computer. Once Java is downloaded and installed on your computer, you will need to restart.  When you come back to the advanced section of Internet Options, you should see Java (Sun) as shown above.

Internet Explorer also has security settings which need to be set.  Again from the "tools" menu, select "Internet Options."  This time, click on the "security" tab.  In the image below, you will see the information under the security tab.  The first option, "Internet" is what you need to select (as pictured).

Once "Internet" is highlighted, click on the "Custom Level" button to proceed.  You need to scroll down the list to the following three (3) areas highlighted in yellow on the images shown.

Microsoft VM Java Permissions should be set to high safety.  Active Scripting and Scripting of Java Applets should be enabled.

IE6 and IE7 Only

Firefox

Opera 9x

Netscape

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PC Security:

PC Security is extremely important today.  Because of this, many web users have downloaded and/or installed personal firewalls in order to protect important information that may be stored on their home computer.  According to AskOxford.com, a firewall is defined as "a part of a computer system or network which is designed to block unauthorized access while permitting outward communication."  Therefore, depending on the settings in the firewall program, you may or may not be able to view the video from our live traffic cameras.  Security settings vary from firewall to firewall.  Therefore, it is best to refer back to the website from where you downloaded your firewall in order to check, and possibly modify, your firewall settings just enough to let the video display come through.

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Web Browsers:

All web browsers are not created equal.  Since each browser (Netscape, Internet Explorer, Mozzilla/Firefox, etc) are all made by different (competing) companies, it is fair to say that they will not always run the same way.  What can easily be displayed in one browser, may not be in another.  Even different versions of the same browser can provide different displays of the same information.  Technology is ever changing and ever evolving.  Therefore, we recommend that, whichever browser you choose, you be sure to have the most recent version installed on your pc.  All the most popular browsers are available for free download on the web.

• Get Firefox
• Get Internet Explorer

The following platforms are not supported:

• WebTV

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Connection Speed:

We highly recommend a connection speed of 28.8 or greater for viewing the live traffic video feed from our cameras.  The higher the connection speed, the faster the camera pages will load, and the higher the quality of the images displayed.  If you are using a cable modem, satellite, or DSL connection, your connection speed is considered broadband which is exceptionally high speed compared to a dial-up modem.  When using a dial up modem, select the "normal" mode for viewing cameras.  Only broadband connections should use the "fast" option.

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Internet Connection:

Internet connection can be lost at any time for any number of reasons.  Always make sure that you still have your connection to the internet before proceeding with troubleshooting.

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This page will send us the diagnostic information on the operating system, browser type and versions you are using to aid us in investigating the problem. We appreciate the opportunity to help and apologize for any inconvenience.

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