A: IFTA E-file is a free electronic service offered by the Delaware Department of Transportation, Motor Fuel Tax Administration that enables an International Fuel Tax Agreement Licensee based in Delaware to quickly and accurately file an IFTA return using a computer instead of manually preparing and mailing a return.
A: You can request a password for IFTA e-filing by contacting MFTA at 302.744.2702, and a new password will be assigned to you. If you previously had a password and you obtain a new one, your old password will become invalid. If you have never filed an IFTA Return, you cannot be assigned a password and may not file electronically.
A: Your Taxpayer ID for IFTA E-Filing purposes is the same number that you used when filing your paper IFTA Returns in the past, but without the "DE-" prefix. For example, if you filed your paper IFTA Returns using Taxpayer ID DE-123456789, you will enter 123456789 for IFTA E-Filing purposes.
A: Your Taxpayer ID for IFTA E-Filing purposes is the same number that you used when filing your paper IFTA Returns in the past, but without the "DE-" prefix. For example, if you filed your paper IFTA Returns using Taxpayer ID DE-123456789, you will enter 123456789 for IFTA E-Filing purposes.
A: If you have a balance due, you can pay by mail. You will have to click on the printable voucher button on the Return confirmation page to print a payment voucher. Attach a check or money order for the amount due made payable to Motor Fuel Tax Administration, and mail the voucher and payment to the address indicated in the mailing instructions on the voucher. The printable voucher, like the majority of online forms, is saved in a PDF format. To view or print these forms, you will need Adobe Acrobat Reader 5.0 or higher. If you do not have Adobe Acrobat Reader, here's how to download a free copy
A: You may correct any mistake prior to clicking the Submit button. If you have already submitted your return electronically, you must file an amended return on paper.
A: If you do not have a balance due, you will not need to submit any paper documents. If you have a balance due, you need only submit the payment voucher with your check or money order. No other paper documents are needed.
A: You can obtain an IFTA payment voucher by clicking on the printable voucher button on the Return confirmation page.
You can obtain a blank IFTA payment voucher by clicking here: Payment Voucher.
The printable voucher, like the majority of online forms, is saved in a PDF format. To view or print these forms, you will need Adobe Acrobat Reader 5.0 or higher.
A: You can obtain a copy of your return by clicking on the "Print Submitted Return" button on the confirmation page after you submit your return. You can also print a previously E-filed IFTA Return by selecting that option from the main page of the IFTA E-file application. Adobe Acrobat Reader 5.0 or higher is required to view and print the returns. If you do not have this software, here's how to download a free copy.
A: Depending on your browser follow these instructions:
Internet Explorer 7 - Right click on the Internet Explorer icon on your desktop and select "Properties". Under the General tab there is a section called "Browsing History". You can either select the "Settings" button and increase the amount of disk space to use, or select the "Delete..." button and then choose to delete the Temporary Internet Files.
Internet Explorer 6 - Open IE6 and click on "Tools" from the top menu. Under the General tab is a section called "Temporary Internet Files." You can either select the "Settings" button and increase the amount of disk space to use, or select the "Delete Files" button and then choose check "Delete all offline content" box and click "OK" to delete the Temporary Internet Files.
Firefox - Open Firefox and click on "Tools" from the top menu and select "Options". Under the "Advanced" option, select the "Network" tab. Now you may either increase the amount of disk space for the Memory Cache, or click the "Clear Now" button.
A: No. You may only E-file an IFTA return for the following fuel types: diesel, gasoline, ethanol and propane. IFTA returns containing other fuel types must be filed on paper.
A: No. The majority of our online forms are in a PDF format. We use this format to assure uniformity in appearance between our online forms (when printed) and paper returns. To view these forms, you will need Adobe Acrobat Reader 5.0 or higher.
< br />If you do not have Adobe Acrobat Reader, here's how to download a free copy.
A: After you complete and submit your IFTA return, a confirmation page containing a confirmation number will display. You should print and keep the confirmation page with your records.
A: Sometimes the Web page you are viewing is too large for your browser to print all the information. To print the entire page, you will need to adjust your browser's default print settings. To adjust these settings in IE6 and Firefox, please follow these simple steps:
Select "File" from your browser's toolbar
Select the "Page Setup" option
Select "Landscape" option
Click on the "Print" button.
To adjust these settings in IE7, please follow these simple steps:
Select the down arrow to the right of the printer icon on the toolbar
A: Yes. In fact, after you have logged on and entered your password, the most current information available on the system, including your travel jurisdictions and available credit, will be provided for your convenience.
A: To preview a page in either IE6 or Firefox browsers, simply select "File" on your browser's toolbar. Then select the "Print Preview" option off the menu. A preview of the page is then shown.
To preview a page in IE7, select the arrow to the right of the printer icon on the toolbar. Then select the "Print Preview" option off the menu. A preview of the page is then shown.
A: The IFTA E-file service is available all hours of the day except for brief periods when the system is being updated. If you attempt to access the system and are told the system is unavailable, you should try again in 30 minutes.
A: Very Accurate. IFTA E-file performs all required computations, which makes filing fast and easy and virtually eliminates the possibility of mathematical errors.
A: Our Web site supports Internet Explorer 5.01+ and Firefox 1.0+ as well as most other modern web browsers including Opera and Safari. If you need to upgrade your browser:
A: There is only one option that needs to be set in your browser to take advantage of our electronic services. The option ensures that your security level is set to medium.
If you are using Internet Explorer, you can verify this by following these easy steps.
Open your browser.
Click on Tools on the toolbar.
Click on Internet Options.
Click on the Security tab.
Click on the Internet icon.
Click on Custom Level.
Under Reset Custom Settings make sure it is set to medium.
A: To use the Department's electronic services, there are certain security settings required. You can confirm these settings by following these directions:
If you are using Internet Explorer, you can verify this by following these easy steps.
Open your browser.
Click on Tools on the toolbar.
Click on Internet Options.
Click on the Security tab.
Click on the Internet icon.
Click on Custom Level.
Under Reset Custom Settings make sure it is set to medium.
A: Our secured sites/applications are restricted to the authorized users and the information is protected through Secured Sockets Layer (SSL) protection which encrypts information being transferred between your computer and the Motor Fuel Tax Administration, Delaware Department of Transportation.
A: There are three basic things you can do to help protect your information. First, do NOT provide your User ID or password to anyone else. The second is to make your password something known only by you.
The third thing you can do to help protect your information is to always log off once you have completed your transactions. It is important to log off in order to not leave a "live" session active for someone else to use. If you were to forget to log off, you will automatically be logged off after an extended period of time has passed.
A: It could be because your visit to the Department's electronic services has timed out or because your connection to the Internet was lost. Your Internet Service Provider (ISP) may be experiencing problems, which would in turn prevent your access to the Department's electronic services. You can verify this by attempting to access another Web site such as google.com. If you successfully reach this other Web site, we may be experiencing heavy Internet traffic and ask you to please return to our Web site at a later time.
A: The Department's electronic services have been built to work most favorably with a screen resolution of 1024x768. If you are viewing the site on a flat screen monitor, it is best to have your resolution configured to the setting recommended by the monitor's manufacturer. If you are running Windows, you can change your resolution. Click Start, then Control Panel. Open Display and choose the Settings tab and adjust your screen area.
A: Some companies restrict Internet traffic to only internal Web sites. Please check with your network administrator to see if your company has access restrictions.
Last Updated: Monday, 02-Nov-2009 14:49:25 Eastern Standard Time
